Interaction patterns among global software development learning teams

Authors:
Fatma Cemile Serce;Robert Brazile;Kathleen Swigger;George Dafoulas;Ferda Nur Alpaslan;Victor Lopez
Affiliations:
Atlim Univesity, Turkey;University of North Texas, USA;University of North Texas, USA;Middlesex University, UK;Middle East Tech. Univ., Turkey;Univ. Tecnológica de, Panamá
Venue:
CTS '09 Proceedings of the 2009 International Symposium on Collaborative Technologies and Systems
Year:
2009

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Online collaboration: Collaborative behavior patterns and factors affecting globally distributed team performance

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The temporal communication behaviors of global software development student teams

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Abstract

This paper describes a study of the impact of communication behaviors on the performance of global software teams. Using a content analysis technique developed by [10], the researchers first characterized the asynchronous communications among student teams in Panama, Turkey and the US as they worked to complete a global software development project. Cluster analysis was then used to identify groups with similar communication patterns, which is defined as the proportion of time spent on each of the behaviors. Results suggest that particular patterns of communication behaviors are associated with higher performance. More specifically, it appears that communications related to the “contributing” category seem to have the strongest relationship to high performance.