Using trust for collaborative filtering in eCommerce

  • Authors:
  • San-Yih Hwang;Lung-Shian Chen

  • Affiliations:
  • National Sun Yat-sen University, Kaohsiung, Taiwan;National Sun Yat-sen University, Kaohsiung, Taiwan

  • Venue:
  • Proceedings of the 11th International Conference on Electronic Commerce
  • Year:
  • 2009

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Abstract

Personalization and customization have been shown to be an indispensable function in today's eCommerce businesses and highly applauded by their customers. Collaborative filtering is one of the two major techniques commonly employed by today's recommender systems and has found its way into the recommendation of many diversified types of products. However, collaborative filtering technique suffers from sparsity and cold start problems. The recent emergence of Web 2.0 offers an opportunity to remedy these problems by incorporating the trust relationships explicitly expressed by the users, as evident by some recent research. Previous work in using trust for making recommendation mainly focuses on inferring trust weights for unspecified trust relations. In this paper, we model the problem of using trust for recommendation as a linear program. We then describe two heuristics that leverages trust to estimate the ratings of unseen products by a given user. Finally we develop various strategies of giving continuous trust weights by considering the contextual information pertaining to trust statements and examine their impact on recommendation accuracy using the empirical data collected from Epinion.com. The experimental results show that assigning continuous trust weights using some of the proposed strategies yields higher recommendation accuracy when compared to the baseline approach that gives Boolean trust values.