Using ASR for Transcription of Teleconferences in IM Systems

Authors:
Ira R. Forman;Thomas Brunet;Paul Luther;Allen Wilson
Affiliations:
IBM Human Ability & Accessibility Center, Austin, TX 78758;IBM Human Ability & Accessibility Center, Austin, TX 78758;IBM Human Ability & Accessibility Center, Austin, TX 78758;IBM Human Ability & Accessibility Center, Austin, TX 78758
Venue:
UAHCI '09 Proceedings of the 5th International Conference on Universal Access in Human-Computer Interaction. Part III: Applications and Services
Year:
2009

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Abstract

The integration of voice transmission into instant messaging systems may be a boon for most of us, but causes a problem for others, that is, this integration will disadvantage those who are deaf and hard of hearing. This problem may be mitigated with transcription implemented with automated speech recognition (ASR). This paper describes a plug-in for IBM's Sametime instant messaging product that uses commercial ASR products to provide transcription. The user interface and the lessons learned from the wide use of the plug-in are described.