New Health Information Systems (HIS) Quality-in-Use Model Based on the GQM Approach and HCI Principles

  • Authors:

  • Reem Al-Nanih;Hana Al-Nuaim;Olga Ormandjieva

  • Affiliations:

  • Department of Computer Science, King Abdul Aziz University, Saudi Arabia;Department of Computer Science, King Abdul Aziz University, Saudi Arabia;Dept of Computer Science & Software Engineering, Concordia University, Canada

  • Venue:
  • Proceedings of the 13th International Conference on Human-Computer Interaction. Part IV: Interacting in Various Application Domains
  • Year:
  • 2009

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Abstract

Human Computer Interaction (HCI) is concerned with the design, evaluation, and implementation of interactive computing systems for human use. HCI is important in Health Information Systems (HIS), because misunderstandings arising because of poorly designed interfaces may lead to medical errors. This paper proposes a Quality-in-Use Model for HIS user interfaces, which identifies HIS-specific quality-in-use goals based on HCI principles, such as Mental Model, Metaphor, Visibility, Affordance, and Feedback. The Goal Question Metric (GQM) method was applied to build the new quality-in-use model applicable to most HIS systems. The resulting quality model is tailored for use in the medical field and reflects the values and viewpoints of the various user groups affected (e.g. doctors and nurses). Its qualitative and quantitative feedback can play a constructive and instructive role in medical institutions such as hospitals, and improve user productivity, satisfaction, and performance.