Tools used in Global Software Engineering: A systematic mapping review
Information and Software Technology
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Global software development in a CSCW perspective
Proceedings of the companion publication of the 17th ACM conference on Computer supported cooperative work & social computing
Information and Software Technology
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Software development requires complex context specific knowledge regarding the particularities of different technologies, the potential of existing software and the needs and expectations of the users. Hence, efficient knowledge management counts amongst the most important challenges for software teams. In international teams, one of the most important issues regarding knowledge sharing is the impact of culture under different aspects: national, organizational and professional. There seem to be very few studies dealing with the issue of culture in regard to knowledge management practices in GSE. We want to contribute to the discussion by presenting case studies of small size software teams dealing with international software development in the context of offshoring. In doing so, we illustrate how cultural and social issues influence the way knowledge exchange is performed by analyzing several knowledge management practices, considering the role of meetings, artifacts and tools, knowledge brokers and mutual visits between sites.