Designing for dynamic diversity: making accessible interfaces for older people
WUAUC'01 Proceedings of the 2001 EC/NSF workshop on Universal accessibility of ubiquitous computing: providing for the elderly
Older adults and web usability: is web experience the same as web expertise?
CHI '04 Extended Abstracts on Human Factors in Computing Systems
Age group differences in world wide web navigation
CHI EA '97 CHI '97 Extended Abstracts on Human Factors in Computing Systems
Older web users' eye movements: experience counts
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Older adults experience the World Wide Web differently than younger ones do. For example, they move more slowly from page to page, take more time to complete tasks, make more repeated visits to pages, and take more time to select link targets. Age-related cognitive and physical changes have been held responsible for these differences, engendering the view that older adults do the same sorts of things as younger ones but with less efficiency, speed and precision. This paper challenges that position. To accomplish their purposes, older adults may systematically undertake different activities and use different parts of websites than younger adults do. We examined the ways a group of adults aged 18 to 73 moved through an intricate website to solve a multipart problem. As they moved through the website, users followed different paths than younger ones. However, the number of years of their experience with computers and the web did not differentiate their paths. We discuss the results and reconsider our "tally sheet" definition of experience.