Remote Consultation System Using Hierarchically Structured Agents

  • Authors:

  • Hiroshi Yajima;Jun Sawamoto;Kazuo Matsuda

  • Affiliations:

  • Faculty of School of Science and Technology for Future Life, Tokyo Denki University, Japan;Faculty of Iwate Prefectural University, Japan;School of Science and Technology for Future Life, Tokyo Denki University, Japan

  • Venue:
  • Proceedings of the Symposium on Human Interface 2009 on Human Interface and the Management of Information. Information and Interaction. Part II: Held as part of HCI International 2009
  • Year:
  • 2009

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Abstract

In fields of technological innovation the speed of advance is fast, and while it is difficult for some people to keep up, there are few experts in new technologies. Since consultation is focused on a small number of experts, phenomena such as being unable to obtain sufficient information in a timely manner occur, and are one of the major reasons for the increasing social-technological divide. This paper proposes a 2-level hierarchical remote consultation system using two types of agent. The system possesses the features that through the responses to consultation made in advance by multiple agents, experts can focus on only complex questions, and in addition, consultees' waiting times are reduced. Its effectiveness is demonstrated experimentally.