Supporting Scenario-Based Requirements Engineering
IEEE Transactions on Software Engineering
Ethnographically informed analysis for software engineers
International Journal of Human-Computer Studies - Understanding work and designing artefacts
From user to character: an investigation into user-descriptions in scenarios
DIS '02 Proceedings of the 4th conference on Designing interactive systems: processes, practices, methods, and techniques
Locales Framework: Exploring Foundations for Collaboration Support
OZCHI '96 Proceedings of the 6th Australian Conference on Computer-Human Interaction (OZCHI '96)
The Dynamic Structure of Everyday Life
The Dynamic Structure of Everyday Life
Human-Computer Interaction
Changing places: contexts of awareness in computing
Human-Computer Interaction
Context as a dynamic construct
Human-Computer Interaction
The change in concepts needed to account for human behavior in complex dynamic tasks
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
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In applications where individuals in different contexts interact with a technology system, cultural issues present complex challenges for developers attempting to understand context of use. Three features of culture stand out: individuals embody overlapping cultural memberships; cultures and roles interact; and individuals make erroneous assumptions of others' cultural membership. This paper illustrates how the Contextual Scenario Framework (CSF) can address these cultural challenges. The CSF is a tool that supports scenario-based design by structuring, organizing and automatically recalling contextual information. The mechanisms of the CSF enable exploration of human activity in context, linking characters within scenarios to contextual influences discovered in primary field research and secondary analysis.