Turn Management or Impression Management?

  • Authors:
  • Mark Maat;Dirk Heylen

  • Affiliations:
  • Human Media Interaction, University of Twente, Enschede, the Netherlands 7500;Human Media Interaction, University of Twente, Enschede, the Netherlands 7500

  • Venue:
  • IVA '09 Proceedings of the 9th International Conference on Intelligent Virtual Agents
  • Year:
  • 2009

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Abstract

We look at how some basic choices in the management of turns influence the impression that people get from an agent. We look at scales concerning personality, emotion and interpersonal stance. We do this by a person perception study, or rather an agent perception study, using simulated conversations that systematically vary basic turn-taking strategies. We show how we can create different impressions of friendliness, rudeness, arousal and several other dimensions by varying the timing of the start of a turn with respect to the ending of the interlocutor's turn and by varying the strategy of ending or not ending a turn when overlap is detected.