How turn-taking strategies influence users' impressions of an agent

Authors:
Mark Ter Maat;Khiet P. Truong;Dirk Heylen
Affiliations:
Human Media Interaction, University of Twente, Enschede, The Netherlands;Human Media Interaction, University of Twente, Enschede, The Netherlands;Human Media Interaction, University of Twente, Enschede, The Netherlands
Venue:
IVA'10 Proceedings of the 10th international conference on Intelligent virtual agents
Year:
2010

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Abstract

Different turn-taking strategies of an agent influence the impression that people have of it. We recorded conversations of a human with an interviewing agent, controlled by a wizard and using a particular turn-taking strategy. A questionnaire with 27 semantic differential scales concerning personality, emotion, social skills and interviewing skills was used to capture these impressions. We show that it is possible to influence factors such as agreeableness, assertiveness, conversational skill and rapport by varying the agent's turn-taking strategy.