A theory of diagnosis from first principles
Artificial Intelligence
Evaluation of verification tools for knowledge-based systems
International Journal of Human-Computer Studies
Hybrid Recommender Systems: Survey and Experiments
User Modeling and User-Adapted Interaction
Configuration knowledge representations for Semantic Web applications
Artificial Intelligence for Engineering Design, Analysis and Manufacturing
Evaluating collaborative filtering recommender systems
ACM Transactions on Information Systems (TOIS)
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Artificial Intelligence for Engineering Design, Analysis and Manufacturing
Consistency-based diagnosis of configuration knowledge bases
Artificial Intelligence
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AAAI'04 Proceedings of the 19th national conference on Artifical intelligence
Acquiring and Revising Preferences in a Critique-Based Mobile Recommender System
IEEE Intelligent Systems
An Integrated Environment for the Development of Knowledge-Based Recommender Applications
International Journal of Electronic Commerce
Reducing development and maintenance efforts for web-based recommender applications
International Journal of Web Engineering and Technology
Implications of psychological phenomenons for recommender systems
Proceedings of the 2008 ACM conference on Recommender systems
Case-studies on exploiting explicit customer requirements in recommender systems
User Modeling and User-Adapted Interaction
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International Journal of Advanced Intelligence Paradigms
Automated debugging of recommender user interface descriptions
Applied Intelligence
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IEA/AIE '09 Proceedings of the 22nd International Conference on Industrial, Engineering and Other Applications of Applied Intelligent Systems: Next-Generation Applied Intelligence
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IAAI'07 Proceedings of the 19th national conference on Innovative applications of artificial intelligence - Volume 2
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Rapid development of knowledge-based conversational recommender applications with advisor suite
Journal of Web Engineering
Journal of Intelligent Manufacturing
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In this paper we describe the knowledge-based recommender application FSAdvisor (Financial Services Advisor) which assists sales representatives in determining personalized financial service portfolios for their customers. Commercially introduced in 2003, FSAdvisor is licensed to a number of major financial service providers in Austria. It supports the dialog between a sales representative and a customer by guaranteeing the consistency and appropriateness of proposed solutions, identifying additional selling opportunities and by providing intelligent explanations for solutions. In the financial services domain (especially in the retail sector) sales representatives can differ greatly in their expertise and level of knowledge. Therefore financial service providers ask for tools effectively supporting sales representatives in the dialog with the customer. Knowledge-based recommender approaches meet these requirements by allowing an intuitive and flexible mapping of marketing and sales knowledge to the representation of a recommender knowledge base. In FSAdvisor we integrate model-based diagnosis, constraint satisfaction and personalization thus supporting customer-oriented sales dialogs. A graphical development environment enables the implementation of financial service knowledge bases for non-programmers which leads to significant reductions of development and maintenance costs.