Online help systems: design and implementation
Online help systems: design and implementation
Life on the Screen: Identity in the Age of the Internet
Life on the Screen: Identity in the Age of the Internet
A user-centred approach to functions in Excel
ICFP '03 Proceedings of the eighth ACM SIGPLAN international conference on Functional programming
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CUU '03 Proceedings of the 2003 conference on Universal usability
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SIGDOC '06 Proceedings of the 24th annual ACM international conference on Design of communication
Embedded user assistance: the future for software help?
interactions - Help! User assistance and HCI
Expressing help at appropriate levels
Proceedings of the 26th annual ACM international conference on Design of communication
Modeling task experience in user assistance systems
Proceedings of the 27th ACM international conference on Design of communication
Formal Management of CAD/CAM Processes
FM '09 Proceedings of the 2nd World Congress on Formal Methods
Modeling task experience in user assistance systems
Proceedings of the 27th ACM international conference on Design of communication
Towards user assistance for documents via interactional semantic technology
KI'10 Proceedings of the 33rd annual German conference on Advances in artificial intelligence
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Proceedings of the 29th ACM international conference on Design of communication
Semantic Alliance: a framework for semantic allies
CICM'12 Proceedings of the 11th international conference on Intelligent Computer Mathematics
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In this paper we analyze the problem of "situating explanations" in user assistance systems. We introduce semantic transparency as a user interface property that enables giving appropriate help. We explicate this notion in document player applications found in office suites, for example. Moreover, we show how semantic transparency can be strengthened when the underlying software is complemented by a semantic ally system. The approach consists in illustrating existing software semantically. We present some semantic extensions of office applications as examples. We also describe how the semantic transparency approach allows the exploitation of new interactions for user assistance systems.