The art of technical documentation (2nd ed.)
The art of technical documentation (2nd ed.)
Content Management for Dynamic Web Delivery
Content Management for Dynamic Web Delivery
ACM Journal of Computer Documentation (JCD)
Experience paper: a content reuse documentation design experience
SIGDOC '07 Proceedings of the 25th annual ACM international conference on Design of communication
Modularizing in glossaries: an experience report
Proceedings of the 28th ACM International Conference on Design of Communication
Maintaining islands of consistency via versioned links
Proceedings of the 29th ACM international conference on Design of communication
Why use screen captures?: an experience report
Proceedings of the 29th ACM international conference on Design of communication
| Hi-index | 0.00 |
To improve the accuracy and consistency of customer and support documentation, corporations over the past two decades or more have made a concerted effort to make possible and improve the modularization of corporate source materials. With adequate and up-to-date training, a functional content-management system, and well-supported writing tools, significant cost-reductions can be achieved. The writer, in this new environment, must deal with a completely new mental model and work process to create their deliverable materials, and with a paradigm shift that directly affects their day-to-day work. The writer accustomed to full control and ownership of a document can look forward to a fully team-oriented approach that provides for the ultimate reader the full realization of the best of all possible worlds. Design of any communication is much more a collaborative process than an exercise in creating text to insert in an outline. This author has experienced this change in process at first hand in decades of writing experience in the computer industry.