Reactive redundancy and listener comprehension in direction-giving

Authors:
Rachel E. Baker;Alastair J. Gill;Justine Cassell
Affiliations:
Northwestern University, Evanston, IL;Northwestern University, Evanston, IL;Northwestern University, Evanston, IL
Venue:
SIGdial '08 Proceedings of the 9th SIGdial Workshop on Discourse and Dialogue
Year:
2008

Citing 6
Cited 2

Repairing conversational misunderstandings and non-understandings

ISSD-93 Selected papers presented at the international symposium on Spoken dialogue
The effect of resource limits and task complexity on collaborative planning in dialogue

Artificial Intelligence - Special volume on empirical methods
Effects of four computer-mediated communications channels on trust development

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Redundancy in collaborative dialogue

COLING '92 Proceedings of the 14th conference on Computational linguistics - Volume 1
Towards a model of face-to-face grounding

ACL '03 Proceedings of the 41st Annual Meeting on Association for Computational Linguistics - Volume 1
Coordination in conversation and rapport

EmbodiedNLP '07 Proceedings of the Workshop on Embodied Language Processing

"Love ya, jerkface": using sparse log-linear models to build positive (and impolite) relationships with teens

SIGDIAL '12 Proceedings of the 13th Annual Meeting of the Special Interest Group on Discourse and Dialogue
Combining incremental language generation and incremental speech synthesis for adaptive information presentation

SIGDIAL '12 Proceedings of the 13th Annual Meeting of the Special Interest Group on Discourse and Dialogue

Quantified Score

Hi-index	0.00

Visualization

Abstract

We explore the role of redundancy, both in anticipation of and in response to listener confusion, in task-oriented dialogue. We find that direction-givers provide redundant utterances in response to both verbal and non-verbal signals of listener confusion. We also examine the effects of prior acquaintance and visibility upon redundancy. As expected, givers use more redundant utterances overall, and more redundant utterances in response to listener questions, when communicating with strangers. We discuss our findings in relation to theories of redundancy, the balance of speaker and listener effort, and potential applications.