Designing and writing online documentation: help files to hypertext
Designing and writing online documentation: help files to hypertext
Writing better computer user documentation: from paper to hypertext (version 2.0)
Writing better computer user documentation: from paper to hypertext (version 2.0)
The Nurnberg funnel: designing minimalist instruction for practical computer skill
The Nurnberg funnel: designing minimalist instruction for practical computer skill
Cognitive science: an introduction
Cognitive science: an introduction
What kind of minimal instruction manual is the most effective
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
The Architecture of Cognition
ACM Transactions on Computer-Human Interaction (TOCHI)
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During the past decade, few efforts aimed at the articulation of new computer documentation models have inspired as much interest within the documentation community as has John Carroll's formulation of the tenets of "minimalism." In our experience, however, minimalism is often incorrectly understood by practitioners simply as a prescription for brevity. Minimalism is, in fact, more complex than this. In "The Minimal Manual" (1987--88) Carroll and his coauthors suggest that minimalism comprises four characteristics: (1) brevity (or perhaps conciseness), (2) focus on real tasks, (3) support of error recognition and recovery efforts, and (4) adoption of an instructional philosophy termed "guided exploration."