Domain-independent planning: representation and plan generation
Artificial Intelligence
Task support in an office system
ACM Transactions on Information Systems (TOIS)
Programming in Prolog
Supporting organizational problem solving with a work station
ACM Transactions on Information Systems (TOIS)
Communications of the ACM
SEDL—A language for specifying integrity constraints on office forms
Proceedings of the SIGOA conference on Office information systems
Modeling the office structure: A first step towards the Office Expert System
COCS '84 Proceedings of the second ACM-SIGOA conference on Office information systems
Design principles of an office specification language
AFIPS '80 Proceedings of the May 19-22, 1980, national computer conference
Customizing cooperative office procedures by planning
COCS '88 Proceedings of the ACM SIGOIS and IEEECS TC-OA 1988 conference on Office information systems
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An approach based on planning techniques is proposed in order to support the complex activity of a multi-office organization. The Italian Public Administration has been taken as an example and analyzed. The synthesis and the execution of procedures are investigated in an automated office based on knowledge about the organization structure, the documents and the rules that regulate the activity. A system is described whose aims are the formation of a plan that represents an executable specification of a procedure and the effective execution of the required operations. When an exception is raised, the planner is automatically invoked to update the plan according to the current state of the office system. A prototype has been built and tested on some applications within the domain of the Piedmont administrative procedures.