Analyzing usage in a large coursecasting service: issues & strategies

  • Authors:
  • Owen G. McGrath

  • Affiliations:
  • U.C. Berkeley, Berkeley, CA, USA

  • Venue:
  • Proceedings of the 37th annual ACM SIGUCCS fall conference: communication and collaboration
  • Year:
  • 2009

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Abstract

Coursecasting, the video and audio recording of lectures and events for live or on-demand playback, has become a significant IT service at many institutions of higher education. By making available on the internet collections of full-length digitized recordings, college and university information technology groups find themselves supporting large and varied distributed audiences--from local students to faraway elearners. Managing the up-to-date production and on-demand delivery of this kind of open content requires a technical infrastructure for capturing, publishing, and archiving that can adapt quickly to changing workload demands. Adapting quickly, moreover, requires special attention to understanding usage of the time-based content: the different kinds of users, where and how they access content, and shifting patterns of media access. Those who carry out usage analytics for open educational resource services involving internet-based video and audio face special challenges. This paper explores approaches to monitoring and analyzing audio and video content usage across two related but distinct dimensions-server workload and user behavior-in a large scale, open content coursecasting service.