Affective computing
Describing the emotional states that are expressed in speech
Speech Communication - Special issue on speech and emotion
Harvard Business Essentials Guide to Negotiation
Harvard Business Essentials Guide to Negotiation
Creating human-machine synergy in negotiation support systems: towards the pocket negotiator
HuCom '08 Proceedings of the 1st International Working Conference on Human Factors and Computational Models in Negotiation
A logic of emotions for intelligent agents
AAAI'07 Proceedings of the 22nd national conference on Artificial intelligence - Volume 1
Unobtrusive multimodal emotion detection in adaptive interfaces: speech and facial expressions
FAC'07 Proceedings of the 3rd international conference on Foundations of augmented cognition
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Negotiation is a daily occurring process at all levels of society. Emotion plays an important role in negotiation between humans. In this paper we discuss to what extent and in which form ICT techniques can be used to get a grip on the emotional processes that play a role during negotiations. We focus on emotion recognition and measurement. Our analysis shows that current emotion recognition & measurement technology is mainly usable in the preparation for negotiations (including training sessions) and during offline moments of the negotiation (e.g., time-outs). The main arguments for this conclusion are: (1) valid and reliable emotion recognition and measurement techniques are usually invasive, and, (2) it is unclear if participants in a negotiation accept the technology.