A behavioural model for information retrieval system design
Journal of Information Science
Information seeking in electronic environments
Information seeking in electronic environments
Lost in hyperspace: cognitive mapping and navigation in a hypertext environment
Hypertext: theory into practice
Journal of the American Society for Information Science - Special topic issue on digital libraries: part 2
Web search behavior of Internet experts and newbies
Proceedings of the 9th international World Wide Web conference on Computer networks : the international journal of computer and telecommunications netowrking
Digital Divide?: Civic Engagement, Information Poverty, and the Internet Worldwide
Digital Divide?: Civic Engagement, Information Poverty, and the Internet Worldwide
Technology and Social Inclusion: Rethinking the Digital Divide
Technology and Social Inclusion: Rethinking the Digital Divide
Modeling successful performance in Web searching
Journal of the American Society for Information Science and Technology
Civil servants' internet skills: are they ready for e-Government?
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
Computers in Human Behavior
From access to usage: The divide of self-reported digital skills among adolescents
Computers & Education
ICT diffusion in the Republic of Armenia
Proceedings of the Fifth International Conference on Information and Communication Technologies and Development
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This study extends the conventional and superficial notion of measuring digital skills by proposing definitions for operational, formal, information and strategic skills. The main purpose was to identify individual skill related problems that users experience when navigating the Internet. In particular, lower levels of education and aging seem to contribute to the amount of experienced operational and formal skill related problems. With respect to information skills, higher levels of education seem to perform best. Age did not seem to contribute to information skill related problems. Results did reveal that age had a negative effect on selecting irrelevant search results. Individual strategic Internet skill related problems occurred often, with the exception of subjects with higher levels of education. Younger subjects experienced far less operational and formal skill related problems, but there was no difference regarding information and strategic skill related problems.