Behavioral issues in the use of interactive systems
International Journal of Human-Computer Studies - Special issue: 1969-1999, the 30th anniversary
Use of Psychological Experimentation as an Aid to Development of a Query Language
IEEE Transactions on Software Engineering
AFIPS '75 Proceedings of the May 19-22, 1975, national computer conference and exposition
A psychological study of query by example
AFIPS '75 Proceedings of the May 19-22, 1975, national computer conference and exposition
Tailoring database training for end users
MIS Quarterly
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One way of conceptualizing many of the human factors issues in interactive computing is as issues in communication about computers. Presented area framework for this conceptualization and a review of research addressed to several levels of the communication process. Communication as an ill-structured design process is analyzed and contrasted with a process of algorithmic encoding and decoding. The design framework is then applied to examinations of how people name and refer to entities, how people understand and express relations (quantifiers and other predicates) between entities, how more complex communications (business letters) are created, and how preprinted forms reflect previous knowledge.