Management information requirements assessment: the state of the art
ACM SIGMIS Database
Human factors in communication
IBM Systems Journal
Strategies for information requirements determination
IBM Systems Journal
Power of peripheral designers: how users learn to design
Proceedings of the 4th International Conference on Design Science Research in Information Systems and Technology
CASE-mediated organizational and deutero learning at NASA
Information Systems Frontiers
A Descriptive Model for End-User Acceptance of Information Centers
Information Resources Management Journal
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Information generated from communications between uses and analysts forms the basis for information systems development and is therefore a major determinant of success. This research investigates the effectiveness of these user/analyst interactions. Tape recordings of user/analyst communications during systems development are used to analyze traditional interaction methods. An alternative "organizational learning" interation methodology is developed based on the Argyris and Schon organizational learning theory. Finally, this new methodology is used by a group of professionals involved in systems projects and again evaluated based on tape recordings of their user/analyst communications. Results show that traditional user/analyst interactions display primarily error-prone characteristics, and that the new interaction methodology successfully generated more valid information with increased detection of errors.