Multiple shift workforce lower bounds
Management Science
Overlapping start-time bands in implicit tour scheduling
Management Science
Staff scheduling at the United States postal service
Computers and Operations Research
A Queue Theory-Based Approach to Staff Software Maintenance Centers
ICSM '01 Proceedings of the IEEE International Conference on Software Maintenance (ICSM'01)
Staffing Software Maintenance and Support Projects
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 09
Coupled heuristic and simulation scheduling in a highly variable environment
WSC '04 Proceedings of the 36th conference on Winter simulation
A Staffing Algorithm for Call Centers with Skill-Based Routing
Manufacturing & Service Operations Management
Towards a flexible business process modeling and simulation environment
Proceedings of the 40th Conference on Winter Simulation
Selecting the appropriate input data set when configuring a permanent workforce
Computers and Industrial Engineering
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