Software reliability: measurement, prediction, application (professional ed.)
Software reliability: measurement, prediction, application (professional ed.)
The mythical man-month (anniversary ed.)
The mythical man-month (anniversary ed.)
A method for estimating maintenance cost in a software project: a case study
Journal of Software Maintenance: Research and Practice
Software Engineering Economics
Software Engineering Economics
How to Staff Business-Critical Maintenance Projects
IEEE Software
Software Maintenance Metrics: A Case Study
ICSM '94 Proceedings of the International Conference on Software Maintenance
Detection of Fault-Prone Software Modules During a Spiral Life Cycle
ICSM '96 Proceedings of the 1996 International Conference on Software Maintenance
Measurements for managing software maintenance
ICSM '96 Proceedings of the 1996 International Conference on Software Maintenance
Modeling Web Maintenance Centers Through Queue Models
CSMR '01 Proceedings of the Fifth European Conference on Software Maintenance and Reengineering
On Evidence Supporting the FEAST Hypothesis and the Laws of Software Evolution
METRICS '98 Proceedings of the 5th International Symposium on Software Metrics
Maintainability measurements on industrial source code maintenance activities
ICSM '95 Proceedings of the International Conference on Software Maintenance
The effect of inheritance on the maintainability of object-oriented software: an empirical study
ICSM '95 Proceedings of the International Conference on Software Maintenance
Estimating the costs of software maintenance tasks
ICSM '95 Proceedings of the International Conference on Software Maintenance
Dynamic Model for Maintenance and Testing Effort
ICSM '98 Proceedings of the International Conference on Software Maintenance
Implications of Evolution Metrics on Software Maintenance
ICSM '98 Proceedings of the International Conference on Software Maintenance
Death March
Fundamentals of Queueing Theory
Fundamentals of Queueing Theory
Journal of Software Maintenance: Research and Practice
Journal of Systems and Software
Assessing Staffing Needs for a Software Maintenance Project through Queuing Simulation
IEEE Transactions on Software Engineering
Staffing a software project: A constraint satisfaction and optimization-based approach
Computers and Operations Research
Bringing science to the art of workforce management in service industries
CASE'09 Proceedings of the fifth annual IEEE international conference on Automation science and engineering
Embedded system's performance analysis with RTC and QT
APPT'07 Proceedings of the 7th international conference on Advanced parallel processing technologies
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The Internet and WEB pervasivenesses are changing the landscape of several different areas, ranging from information gathering/managing and commerce to software development, maintenance and evolution. Software companies having a geographically distributedstructure, or geographically distributed customers, areadopting information communication technologies tocooperate.Communicationtechnologies andinfrastructuresallow the companies to create a virtual software factory. This paper proposes to adopt queue theory to deal with an economically relevant categoryof problems:the staffing, theprocess management and the service level evaluationof massive maintenance projects in a virtual software factory. Data froma massive corrective maintenance interventionwere used to simulateandstudy differentservicecenterconfigurations,in particular, a monolithic configuration and a configuration correspondingtoamulti-phasemaintenance processwhereseveral maintenance centers cooperated. Queuetheory allowed effectivecontrol of theprocess supporting project management decisions.Themathematical tool provided a means toassess staffing,evaluateservicelevel and balancethe workload between maintenance centers while executing the project.