Fundamentals of queueing theory (2nd ed.).
Fundamentals of queueing theory (2nd ed.).
The Dynamics of Software Project Staffing: A System Dynamics Based Simulation Approach
IEEE Transactions on Software Engineering
Software project dynamics: an integrated approach
Software project dynamics: an integrated approach
The mythical man-month (anniversary ed.)
The mythical man-month (anniversary ed.)
Estimating Software Project Effort Using Analogies
IEEE Transactions on Software Engineering
Software maintenance management strategies: observations from the field
Journal of Software Maintenance: Research and Practice
Empirical analysis in software process simulation modeling
Journal of Systems and Software - Special issue on empirical studies of software development and evolution
Software Engineering Economics
Software Engineering Economics
Software Cost Estimation with Cocomo II with Cdrom
Software Cost Estimation with Cocomo II with Cdrom
How to Staff Business-Critical Maintenance Projects
IEEE Software
Experience With the Accuracy of Software Maintenance Task Effort Prediction Models
IEEE Transactions on Software Engineering
Software Maintenance Metrics: A Case Study
ICSM '94 Proceedings of the International Conference on Software Maintenance
Detection of Fault-Prone Software Modules During a Spiral Life Cycle
ICSM '96 Proceedings of the 1996 International Conference on Software Maintenance
Measurements for managing software maintenance
ICSM '96 Proceedings of the 1996 International Conference on Software Maintenance
Modeling Web Maintenance Centers Through Queue Models
CSMR '01 Proceedings of the Fifth European Conference on Software Maintenance and Reengineering
Software Maintenance Process Analysis Using Discrete-Event Simulation
CSMR '01 Proceedings of the Fifth European Conference on Software Maintenance and Reengineering
A Queue Theory-Based Approach to Staff Software Maintenance Centers
ICSM '01 Proceedings of the IEEE International Conference on Software Maintenance (ICSM'01)
Maintainability measurements on industrial source code maintenance activities
ICSM '95 Proceedings of the International Conference on Software Maintenance
The effect of inheritance on the maintainability of object-oriented software: an empirical study
ICSM '95 Proceedings of the International Conference on Software Maintenance
Living with the 2-digit Year Year 2000 Maintenance Using a Procedural Solution
ICSM '97 Proceedings of the International Conference on Software Maintenance
Comparing Uniform and Flexible Policies for Software Maintenance and Replacement
IEEE Transactions on Software Engineering
A novel approach to optimize clone refactoring activity
Proceedings of the 8th annual conference on Genetic and evolutionary computation
Journal of Systems and Software
A systematic approach for resource allocation in software projects
Computers and Industrial Engineering
Value-Based Multiple Software Projects Scheduling with Genetic Algorithm
ICSP '09 Proceedings of the International Conference on Software Process: Trustworthy Software Development Processes
A Hybrid Model for Dynamic Simulation of Custom Software Projects in a Multiproject Environment
ICSP '09 Proceedings of the International Conference on Software Process: Trustworthy Software Development Processes
Proceedings of the 11th Annual conference on Genetic and evolutionary computation
Project delay variability simulation in software product line development
ICSP'07 Proceedings of the 2007 international conference on Software process
A framework for adopting software process simulation in CMMI organizations
ICSP'07 Proceedings of the 2007 international conference on Software process
Migration of information systems in the Italian industry: A state of the practice survey
Information and Software Technology
Multiobjective simulation optimisation in software project management
Proceedings of the 13th annual conference on Genetic and evolutionary computation
Empirical findings on team size and productivity in software development
Journal of Systems and Software
Project cost overrun simulation in software product line development
PROFES'07 Proceedings of the 8th international conference on Product-Focused Software Process Improvement
Task-Resource Capability Alignment: Discerning Staffing and Service Issues in Software Maintenance
Information Resources Management Journal
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Abstract--We present an approach based on queuing theory and stochastic simulation to help planning, managing, and controlling the project staffing and the resulting service level in distributed multiphase maintenance processes. Data from a Y2K massive maintenance intervention on a large COBOL/JCL financial software system were used to simulate and study different service center configurations for a geographically distributed software maintenance project. In particular, a monolithic configuration corresponding to the customer's point-of-view and more fine-grained configurations, accounting for different process phases as well as for rework, were studied. The queuing theory and stochastic simulation provided a means to assess staffing, evaluate service level, and assess the likelihood to meet the project deadline while executing the project. It turned out to be an effective staffing tool for managers, provided that it is complemented with other project-management tools, in order to prioritize activities, avoid conflicts, and check the availability of resources.