Understanding and predicting the process of software maintenance release
Proceedings of the 18th international conference on Software engineering
Managing Risk in Software Maintenance
IEEE Software
Dynamic Model for Maintenance and Testing Effort
ICSM '98 Proceedings of the International Conference on Software Maintenance
Software Maintenance Life Cycle Model
ICSM '98 Proceedings of the International Conference on Software Maintenance
Journal of Software Maintenance: Research and Practice
A Queue Theory-Based Approach to Staff Software Maintenance Centers
ICSM '01 Proceedings of the IEEE International Conference on Software Maintenance (ICSM'01)
Introducing Workflow Management in Software Maintenance Processes
ICSM '01 Proceedings of the IEEE International Conference on Software Maintenance (ICSM'01)
Assessing Staffing Needs for a Software Maintenance Project through Queuing Simulation
IEEE Transactions on Software Engineering
Proceedings of the 11th Annual conference on Genetic and evolutionary computation
Task-Resource Capability Alignment: Discerning Staffing and Service Issues in Software Maintenance
Information Resources Management Journal
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A maintenance project's team size depends on the rate at which maintenance requests arrive and the importance of servicing each request quickly. The author presents a five-step method for staffing maintenance projects based on this idea. The method uses results from a queuing model that are presented as a lookup table for ease of use. This result is then refined using experiential and qualitative inputs to yield a useful and practical staffing estimate. The author illustrates the method using data from an actual project.