Automating the management of software maintenance workflows in a large software enterprise: a case study

  • Authors:

  • Lerina Aversano;Gerardo Canfora;Andrea De Lucia;Silvio Stefanucci

  • Affiliations:

  • RCOST-Research Centre On Software Technology, Department of Engineering, University of Sannio, Piazza Roma, 82100 Benevento, Italy;RCOST-Research Centre On Software Technology, Department of Engineering, University of Sannio, Piazza Roma, 82100 Benevento, Italy;RCOST-Research Centre On Software Technology, Department of Engineering, University of Sannio, Piazza Roma, 82100 Benevento, Italy;RCOST-Research Centre On Software Technology, Department of Engineering, University of Sannio, Piazza Roma, 82100 Benevento, Italy

  • Venue:
  • Journal of Software Maintenance: Research and Practice
  • Year:
  • 2002

Quantified Score

Hi-index 0.00

Visualization

Abstract

This case study presents the results from a pilot project aimed at introducing workflow management technologies and a Web-based software tool in a large software enterprise. In particular, we analyzed and modeled the workflows and documents at the site of the ordinary maintenance process and implemented a prototype for the management of the process using a commercial-Web-based workflow management system. This paper reports on the experience gained from a 10-month project, which included the experimental use at a single site of the workflow prototype for 4 months in an industrial setting involving more than 800 maintenance service requests on a large software system.