Measuring and Evaluating Maintenance Process Using Reliability, Risk, and Test Metrics
IEEE Transactions on Software Engineering
Investigation of the Risk to Software Reliability and Maintainability of Requirements Changes
ICSM '01 Proceedings of the IEEE International Conference on Software Maintenance (ICSM'01)
A Queue Theory-Based Approach to Staff Software Maintenance Centers
ICSM '01 Proceedings of the IEEE International Conference on Software Maintenance (ICSM'01)
Software Metrics Model For Integrating Quality Control And Prediction
ISSRE '97 Proceedings of the Eighth International Symposium on Software Reliability Engineering
A case study on the adaptive maintenance of an internet application
Journal of Software Maintenance: Research and Practice
Assessing Staffing Needs for a Software Maintenance Project through Queuing Simulation
IEEE Transactions on Software Engineering
A Framework for Predicting Person-Effort on Requirements Changes
Proceedings of the 2006 conference on New Trends in Software Methodologies, Tools and Techniques: Proceedings of the fifth SoMeT_06
Innovations in Systems and Software Engineering
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Software maintenance is central to the mission of many organizations. Thus, it is natural for managers to characterize and measure those aspects of products and processes that seem to affect the cost, schedule, quality and functionality of software maintenance delivery. This paper answers basic questions about software maintenance for a single organization and discusses some of the decisions made based on the answers. Attributes of both the software maintenance process and the resulting product were measured to direct management and engineering attention toward improvement areas, track the improvement over time, and help make choices among alternatives.