Implementation and optimisation of ERP systems: A better integration of processes, roles, knowledge and user competencies

  • Authors:

  • J. Hermosillo Worley;K. A. Chatha;R. H. Weston;O. Aguirre;B. Grabot

  • Affiliations:

  • LGP/ENIT, Avenue d'Azereix, BP 1629, F-65016 Tarbes Cedex, France and Universidad Panamericana, Augusto Rodin #498 Col. Insurgentes Mixcoac C.P. 03920, México D.F., México and Manufactur ...;Manufacturing Systems Research Institute, Loughborough University, Loughborough LE11 3TU, UK;Manufacturing Systems Research Institute, Loughborough University, Loughborough LE11 3TU, UK;Universidad Panamericana, Augusto Rodin #498 Col. Insurgentes Mixcoac C.P. 03920, México D.F., México;LGP/ENIT, Avenue d'Azereix, BP 1629, F-65016 Tarbes Cedex, France

  • Venue:
  • Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
  • Year:
  • 2005

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Abstract

The implementation of enterprise resource planning (ERP) systems is nowadays a key issue for companies. The problems that can appear during their integration, which is always a difficult task, are nowadays better identified, even if their origins are often multiple and complex. This study focuses on the integration of the human resource characteristics in business processes, which is a key issue for the ERP adoption and optimisation phases. In that purpose, it is suggested to better adapt business processes to human actors by explicitly taking into account concepts like the role, competence and knowledge of human resources. It is shown on a practical case-the implementation of PeopleSoft(TM) in a university-how these concepts may optimise ERP implementations by better identifying the requirements and possibilities of the workforce, with the final goal of increasing the efficiency and acceptability of the system to be implemented.