A Citizen-Oriented Approach for Evaluating the Performance of e-Government in Sri Lanka
International Journal of Electronic Government Research
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Tremendous investment and significant advances have been made in e-government in Sri Lanka. However, rigorous assessment of the effectiveness of such e-government investment is lacking. This paper presents an empirical study of the public value of e-government in Sri Lanka with respect to delivery of public service, achievement of outcomes, and development of trust. The study shows that the e-government in Sri Lanka has made important breakthroughs in promoting the awareness of e-government with the development of various government websites for facilitating information dissemination. The overall performance of e-government in Sri Lanka, however, is far from satisfactory due to the lack of e-transactions services and the low uptake for available e-government initiatives.