Mobile air ticket booking

Authors:
Ivan Burmistrov
Affiliations:
Moscow State University, Mokhovaya, Moscow, Russia
Venue:
European Conference on Cognitive Ergonomics: Designing beyond the Product --- Understanding Activity and User Experience in Ubiquitous Environments
Year:
2009

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Abstract

Online air ticket booking is a cognitively complex task even on fully-functional internet-access devices such as desktops, representing a repetitive multi-parametric search in the flights database and then browsing long lists of flights found, consisting of different carriers, prices, dates and times, to create an optimal combination of outbound and inbound flights. We present the results of research into prospective users of mobile air ticketing, a set of domain-specific user interface design guidelines, and a wireframe design for mobile air ticket booking application.