"Show me, how does it look now": remote help-giving in collaborative design

Authors:
Dhaval Vyas;Gerrit van der Veer;Anton Nijholt;Dirk Heylen
Affiliations:
University of Twente, AE Enschede, The Netherlands;University of Twente, AE Enschede, The Netherlands and Open University Netherlands, AT Heerlen, The Netherlands;University of Twente, AE Enschede, The Netherlands;University of Twente, AE Enschede, The Netherlands
Venue:
European Conference on Cognitive Ergonomics: Designing beyond the Product --- Understanding Activity and User Experience in Ubiquitous Environments
Year:
2009

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Abstract

This paper examines the role of visual information in a remote help-giving situation involving the collaborative physical task of designing a prototype remote control. We analyze a set of video recordings captured within an experimental setting. Our analysis shows that using gestures and relevant artefacts and by projecting activities on the camera, participants were able to discuss several design-related issues. The results indicate that with a limited camera view (mainly faces and shoulders), participants' conversations were centered at the physical prototype that they were designing. The socially organized use of our experimental setting provides some key implications for designing future remote collaborative systems.