Empirical evaluation of the revised technology acceptance model
Management Science
A structural model of end user computing satisfaction and user performance
Information and Management
Communications of the ACM
Communications of the ACM
Using perceived ease of use and perceived usefulness to predict acceptance of the World Wide Web
WWW7 Proceedings of the seventh international conference on World Wide Web 7
Predictors of online buying behavior
Communications of the ACM
Interface agents: caveat mercator in electronic commerce
Decision Support Systems
International Journal of Human-Computer Studies
The technology acceptance model and the World Wide Web
Decision Support Systems
Extending the TAM for a World-Wide-Web context
Information and Management
Information agent technology for the Internet: a survey
Data & Knowledge Engineering - Special issue on heterogeneous information resources need semantic access
Satisfiers and dissatisfiers: a two-factor model for website design and evaluation
Journal of the American Society for Information Science
What makes consumers buy from Internet? A longitudinal study of online shopping
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Influence of Query-Based Decision Aids on Consumer Decision Making in Electronic Commerce
Information Resources Management Journal
Agent based e-commerce systems that react to buyers' feedbacks -- A fuzzy approach
International Journal of Approximate Reasoning
Effects of specialization in computers, web sites, and web agents on e-commerce trust
International Journal of Human-Computer Studies
Electronic Commerce Research and Applications
Empirical Analysis of the Impact of Recommender Systems on Sales
Journal of Management Information Systems
Assessing the impact of recommender agents on on-line consumer unplanned purchase behavior
Information and Management
Intelligent product search with soft-boundary preference relaxation
Expert Systems with Applications: An International Journal
Explaining the user experience of recommender systems
User Modeling and User-Adapted Interaction
Virtual agents in retail web sites: Benefits of simulated social interaction for older users
Computers in Human Behavior
Situational variables in online versus offline channel choice
Electronic Commerce Research and Applications
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Intelligent software agents that can perform tasks on the user's behalf independently of direct control of the user themselves, promise to evolutionize the way in which we use the Internet to conduct business. Research on how these agents will change the nature of Internet-based e-commerce and what its impact will be on consumers and businesses is only just beginning. To assess the impact of agent usage in a retail online shopping environment, an empirical study was conducted to determine what impact, if any, the use of Shopbots, a form of Internet agent, had on consumers looking to purchase a DVD player online via the World Wide Web [WWW]. Of particular interest was the Internet agent's impact on the user's task performance and task outcomes. These included the time spent on shopping activities, the shopper's confidence in their purchase decision, the quality of the purchase decision made by the shopper and the amount of cognitive effort required to select a product for purchase.