The Knowledge Engineering Review
Partially observable Markov decision processes for spoken dialog systems
Computer Speech and Language
Persistent information state in a data-centric architecture
SIGdial '08 Proceedings of the 9th SIGdial Workshop on Discourse and Dialogue
Cooperative user models in statistical dialog simulators
SIGDIAL '10 Proceedings of the 11th Annual Meeting of the Special Interest Group on Discourse and Dialogue
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We have developed a complete spoken dialogue framework that includes rule-based and trainable dialogue managers, speech recognition, spoken language understanding and generation modules, and a comprehensive web visualization interface. We present a spoken dialogue system based on Reinforcement Learning that goes beyond standard rule based models and computes on-line decisions of the best dialogue moves. Bridging the gap between handcrafted (e.g. rule-based) and adaptive (e.g. based on Partially Observable Markov Decision Processes - POMDP) dialogue models, this prototype is able to learn high rewarding policies in a number of dialogue situations.