Document logistics in the public sector: integrative handling of physical and digital documents

Authors:
Lars Eiermann;Stefan Walter
Affiliations:
Supply Chain Management Institute (/SMI)/, European Business School (/EBS)/, International University Schloss Reichartshausen, Wiesbaden&#/#/47/Rheingau, EBS Campus Wiesbaden, So ...;Supply Chain Management Institute (/SMI)/, European Business School (/EBS)/, International University Schloss Reichartshausen, Wiesbaden&#/#/47/Rheingau, EBS Campus Wiesbaden, So ...
Venue:
International Journal of Networking and Virtual Organisations
Year:
2010

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Abstract

Documents and related information are the essential basis for communication in the public sector, irrespective of whether they are digital or paper based. Neither e-government nor electronic data processing performs the integrated handling of both types of documents. By contrast, document logistics, as a cross-sectional concept, covers the entire flow of documents, from the source to the recipient, regardless of whether they are digital or paper based. The aim of this paper is, first, to investigate the present state of document logistics in the public sector and, second, to identify current needs and potential trends for the near future by using a quantitative prestudy. Following this, a qualitative approach is chosen to further examine the findings of the prestudy and to gain greater insight by conducting a case study with the administration of the federal state of Bremen, Germany.