Making policy decisions disappear into the user's workflow

  • Authors:
  • Alan H. Karp;Marc Stiegler

  • Affiliations:
  • Hewlett-Packard Laboratories, Palo Alto, CA, USA;Hewlett-Packard Laboratories, Palo Alto, CA, USA

  • Venue:
  • CHI '10 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2010

Quantified Score

Hi-index 0.00

Visualization

Abstract

Complaints of security interfering with getting work done often arise when users are distracted from their tasks to make policy decisions. We have identified what is missing from earlier security interaction designs that leads to these interruptions. Explicitly representing policy decisions in the user interface as items relevant to the application and providing application-specific controls for changing those policies has allowed us to reliably infer users' desired policy decisions from actions they take as they work. This paper describes the underlying principles and how they resulted in an interaction design that does not interfere with the user's work.