Contacts 3.0: bringing together research and design teams to reinvent the phonebook

  • Authors:
  • Frank R. Bentley;JoEllen Kames;Rafiq Ahmed;Rhiannon Sterling Zivin;Lauren Schwendimann

  • Affiliations:
  • Motorola Applied Research, Schaumburg, IL, USA;Motorola Mobile Devices, Chicago, IL, USA;Motorola Mobile Devices, Chicago, IL, USA;Motorola Mobile Devices, Chicago, IL, USA;Motorola Mobile Devices, Chicago, IL, USA

  • Venue:
  • CHI '10 Extended Abstracts on Human Factors in Computing Systems
  • Year:
  • 2010

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Abstract

We present a narrative of the design of Contacts 3.0, a service and updated phonebook application on a mobile device that combines on-device communication with communication from online social networks to create a central hub for communication on the device. We discuss how research and design teams worked together to create design assets, technical architectures, and business cases around this concept.