Accessing e-government services: design requirements for the older user

Authors:
Lorna Lines;Oluchi Ikechi;Kate S. Hone
Affiliations:
Information Systems & Computing, Brunel University, Uxbridge, UK;Information Systems & Computing, Brunel University, Uxbridge, UK;Information Systems & Computing, Brunel University, Uxbridge, UK
Venue:
UAHCI'07 Proceedings of the 4th international conference on Universal access in human-computer interaction: applications and services
Year:
2007

Citing 3
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Abstract

Access to e-Government services, such as welfare, housing and financial assistance is typically achieved through accessing, completing and submitting paper-based forms. Current UK e-Government strategies indicate that such service access forms will be made available online. With the aging population considered as a primary user of these services this paper promotes the need to establish older adults' online form design requirements. Building on previous research [see 8], the current investigation validates and extends previous online form design requirements for an aging user group. The paper opens with an overview of current UK e-Government initiatives and promotes the investigation of older adults' online form design requirements, not only to assist this vulnerable user group with independent living but also to support social inclusion.