Modeling multitasking users

  • Authors:
  • Malcolm Slaney;Jayashree Subrahmonia;Paul Maglio

  • Affiliations:
  • IBM Almaden Research Center, San Jose, CA;IBM Almaden Research Center, San Jose, CA;IBM Almaden Research Center, San Jose, CA

  • Venue:
  • UM'03 Proceedings of the 9th international conference on User modeling
  • Year:
  • 2003

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Abstract

This paper describes an algorithm to cluster and segment sequences of low-level user actions into sequences of distinct high-level user tasks. The algorithm uses text contained in interface windows as evidence of the state of user-computer interaction. Window text is summarized using latent semantic indexing (LSI). Hierarchical models are built using expectation- maximization to represent users as macro models. User actions for each task are modeled with a micro model based on a Gaussian mixture model to represent the LSI space. The algorithm's performance is demonstrated in a test of web-browsing behavior, which also demonstrates the value of the temporal constraint provided by the macro model.