Structuring business objectives: a business process modeling perspective

  • Authors:

  • Dina Neiger;Leonid Churilov

  • Affiliations:

  • School of Business Systems, Faculty of Information Technology, Monash University, Victoria, Australia;School of Business Systems, Faculty of Information Technology, Monash University, Victoria, Australia

  • Venue:
  • BPM'03 Proceedings of the 2003 international conference on Business process management
  • Year:
  • 2003

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Abstract

Business process modeling assists an enterprise to achieve strategic objectives by providing methodology and tools to develop integrated business process models, however there is little discussion on how to identify the strategic objectives or how process and functional objectives link to the strategic objectives. On the other hand, decision-modeling literature offers well-established techniques for identification of strategic objectives and associated objectives networks but lacks discussion of the processes and functions aimed at achieving these objectives. That neither discipline can provide business with an overall solution is the main problem addressed by this paper through development of a formalized model for linking the two sets of objectives. The resulting model is used to analyze the links between different types of objectives and as a basis for a practical implementation procedure for business modeling. Concepts discussed in the paper are illustrated within a Human Resources context.