Designing ubiquitous shopping support systems based on human-centered approach

Authors:
Hiroshi Tamura;Tamami Sugasaka;Satoko Horikawa;Kazuhiro Ueda
Affiliations:
Hakuhodo Inc., R&D Division, Tokyo, Japan;Fujitsu Laboratories Ltd., Kawasaki-Shi, Japan;Univ. of Tokyo, Graduate School of Interdisciplinary Information Studies, Tokyo, Japan;Univ. of Tokyo, Graduate School of Arts and Sciences, Tokyo, Japan
Venue:
UAHCI'07 Proceedings of the 4th international conference on Universal access in human-computer interaction: ambient interaction
Year:
2007

Citing 4
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Abstract

We introduce our human-centered approach for the purpose of developing a ubiquitous computing system aiming at providing better experiences for shoppers at a supermarket. We focus on shopping processes by using ethnographic research techniques, understand the process with details, and construct TPM which classifies a shopper's behaviors and states of mind change into three phases. We also describe our concept design of service types for a prototype system and deal with allocation and configuration of the service types corresponding to TPM.