CNLS '89 Proceedings of the ninth annual international conference of the Center for Nonlinear Studies on Self-organizing, Collective, and Cooperative Phenomena in Natural and Artificial Computing Networks on Emergent computation
PARADISE: a framework for evaluating spoken dialogue agents
ACL '98 Proceedings of the 35th Annual Meeting of the Association for Computational Linguistics and Eighth Conference of the European Chapter of the Association for Computational Linguistics
Adaptive dialogue systems - interaction with interact
SIGDIAL '02 Proceedings of the 3rd SIGdial workshop on Discourse and dialogue - Volume 2
A new taxonomy for the quality of telephone services based on spoken dialogue systems
SIGDIAL '02 Proceedings of the 3rd SIGdial workshop on Discourse and dialogue - Volume 2
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The paper discusses usability and communicative capability of mobile multimodal systems. It reports on the evaluation of one particular interactive multimodal route navigation system and discusses the challenges encountered in this task. The main questions concerned the user's preference of one input mode over the other (speech vs. tactile/graphics input), usefulness of the system in completing the task (route navigation), and user satisfaction (willingness to use the system in the future). The user's expectations and real experience of the system were analysed by comparing the users' assessments before and after the system use. Conclusions concerning system design are drawn and discussed from the perspective of the system's communicative capability, based on the view of the computer as an interactive agent.