Usability issues in spoken dialogue systems
Natural Language Engineering
PARADISE: a framework for evaluating spoken dialogue agents
ACL '98 Proceedings of the 35th Annual Meeting of the Association for Computational Linguistics and Eighth Conference of the European Chapter of the Association for Computational Linguistics
Evaluating response strategies in a Web-based spoken dialogue agent
COLING '98 Proceedings of the 17th international conference on Computational linguistics - Volume 2
Experiments in evaluating interactive spoken language systems
HLT '91 Proceedings of the workshop on Speech and Natural Language
Subject-based evaluation measures for interactive spoken language systems
HLT '91 Proceedings of the workshop on Speech and Natural Language
A mobile multimodal dialogue system for public transportation navigation evaluated
Proceedings of the 8th conference on Human-computer interaction with mobile devices and services
Relations between de-facto criteria in the evaluation of a spoken dialogue system
Speech Communication
Usability in location-based services: context and mobile map navigation
UAHCI'07 Proceedings of the 4th international conference on Universal access in human-computer interaction: ambient interaction
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This document proposes a new taxonomy for describing the quality of services which are based on spoken dialogue systems (SDSs), and operated via a telephone interface. It is used to classify instrumentally or expert-derived dialogue and system measures, as well as quality features perceived by the user of the service. A comparison is drawn to the quality of human-to-human telephone services, and implications for the development of evaluation frameworks such as PARADISE are discussed.