How to get people to say and type what computers can understand
International Journal of Man-Machine Studies
User representations of computer systems in human-computer speech interaction
International Journal of Man-Machine Studies
The Philips automatic train timetable information system
Speech Communication - Special issue on interactive voice technology for telecommunication applications
Overview of evaluation in speech and natural language processing
Survey of the state of the art in human language technology
Towards a tool for predicting speech functionality
Speech Communication
“Just speak naturally”: designing for naturalness in automated spoken dialogues
CHI 98 Cconference Summary on Human Factors in Computing Systems
Usability Engineering
Designing Interactive Speech Systems: From First Ideas to User Testing
Designing Interactive Speech Systems: From First Ideas to User Testing
Multimodal interactive maps: designing for human performance
Human-Computer Interaction
Toward an information visualization workspace: combining multiple means of expression
Human-Computer Interaction
ISDS '97 Interactive Spoken Dialog Systems on Bringing Speech and NLP Together in Real Applications
Usability evaluation in spoken language dialogue systems
ELDS '01 Proceedings of the workshop on Evaluation for Language and Dialogue Systems - Volume 9
A new taxonomy for the quality of telephone services based on spoken dialogue systems
SIGDIAL '02 Proceedings of the 3rd SIGdial workshop on Discourse and dialogue - Volume 2
Adapting the interaction in a call centre system
Interacting with Computers
Relations between de-facto criteria in the evaluation of a spoken dialogue system
Speech Communication
A statistical approach to spoken dialog systems design and evaluation
Speech Communication
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Spoken Dialogue Interfaces: Integrating Usability
USAB '09 Proceedings of the 5th Symposium of the Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society on HCI and Usability for e-Inclusion
Soft-appliances: A vision for user created networked appliances in digital homes
Journal of Ambient Intelligence and Smart Environments
A framework for evaluating the usability of spoken language dialog systems (SLDSs)
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
Soft-appliances: A vision for user created networked appliances in digital homes
Journal of Ambient Intelligence and Smart Environments
Teaching people how to teach robots: the effect of instructional materials and dialog design
Proceedings of the 2014 ACM/IEEE international conference on Human-robot interaction
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Whilst Spoken Language Dialogue Systems (SLDSs) technology has made good progress in recent years, the issue of SLDS usability is still lagging behind both theoretically and in actual SLDS development and evaluation. However, as more products reach the market and competition intensifies, there is growing recognition of the importance of systematically understanding the factors which must be taken into account in order to optimise SLDS usability. Ideally, this understanding should be comprehensive (i.e. include all major human factors perspectives on SLDSs), and exhaustive (i.e. describe each perspective as it pertains to the detailed development and evaluation of any possible SLDS). This paper addresses the requirement of comprehensiveness by decomposing the complex space of SLDS usability best practice into eleven issues which should be considered by developers during specification, design, development and evaluation. The discussion of each issue is aimed to support the developer in building SLDSs which are likely to generate user satisfaction, which are perceived to be easy to understand and control, and which enable smooth user- system interaction. Based on the best practice issues discussed, criteria for evaluating SLDS usability are proposed. Several limits to our current understanding of SLDS usability are highlighted.