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Survey of the state of the art in human language technology
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Usability issues in spoken dialogue systems
Natural Language Engineering
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PIT '08 Proceedings of the 4th IEEE tutorial and research workshop on Perception and Interactive Technologies for Speech-Based Systems: Perception in Multimodal Dialogue Systems
NAACL-HLT-Dialog '07 Proceedings of the Workshop on Bridging the Gap: Academic and Industrial Research in Dialog Technologies
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USAB '09 Proceedings of the 5th Symposium of the Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society on HCI and Usability for e-Inclusion
A framework for evaluating the usability of spoken language dialog systems (SLDSs)
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
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The paper first addresses a series of issues basic to evaluating the usability of spoken language dialogue systems, including types and purpose of evaluation, when to evaluate and which methods to use, user involvement, how to evaluate and what to evaluate. We then go on to present and discuss a comprehensive set of usability evaluation criteria for spoken language dialogue system.