Being jane malkovich: a look into the world of an XP customer

Authors:
Angela Martin;James Noble;Robert Biddle
Affiliations:
School of Information Management, Victoria University of Wellington, Wellington, New Zealand;School of Mathematical and Computing Sciences, Victoria University of Wellington, Wellington, New Zealand;School of Information Management, Victoria University of Wellington, Wellington, New Zealand
Venue:
XP'03 Proceedings of the 4th international conference on Extreme programming and agile processes in software engineering
Year:
2003

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Abstract

One of the pivotal roles in XP is the customer, but little guidance is provided in the literature on the practicalities of succeeding in this role. We used an interpretative in-depth case study to explore a successful XP project. We obtained multiple perspectives on the implementation of the customer role, and this paper includes excerpts from interviews with the customer and other development team members. We found that the interviewees provided a consistent picture of the XP customer role and they agreed that the XP customer role, especially for larger organisations, is very demanding. It requires preparation, skills, attention to detail, and the ability to make critical decisions.