Hypermedia design, analysis, and evaluation issues
Communications of the ACM
Usability Engineering
EGOV '02 Proceedings of the First International Conference on Electronic Government
Towards a cumulative tradition in e-government research: going beyond the Gs and Cs
EGOV'07 Proceedings of the 6th international conference on Electronic Government
| Hi-index | 0.00 |
e-Government is an important field of application for providing electronic public services to a wide range of users. Especially in the public sector, the customers are very heterogeneous with different expertise and know-how on using electronic media such as the Internet. Moreover, the public sector is characterised by providing a wide range of different kinds of public services varying for the distinct user groups. Developing appropriate, user-friendly portal interfaces for virtual administrations, which offer a broad range of public services to the distinct user groups, requires a careful investigation of the user needs and service requirements. In this contribution, we provide a first examination of usability and easy-to-use requirements in relation to target user groups and process models for electronic public service delivery. We define an overall interface architecture and discuss the required front-office functionality for a user-friendly and intuitive e-Government portal serving distinct target groups.