Visual feedback to reduce the negative effects of message transfer delay on voice chatting

Authors:
Kazuyoshi Murata;Megumi Nakamura;Yu Shibuya;Itaru Kuramoto;Yoshihiro Tsujino
Affiliations:
Tokyo University of Agriculture and Technology, Tokyo, Japan;Kyoto Institute of Technology, Matsugasaki Goshokaidocho, Kyoto, Japan;Kyoto Institute of Technology, Matsugasaki Goshokaidocho, Kyoto, Japan;Kyoto Institute of Technology, Matsugasaki Goshokaidocho, Kyoto, Japan;Kyoto Institute of Technology, Matsugasaki Goshokaidocho, Kyoto, Japan
Venue:
Proceedings of the 2007 conference on Human interface: Part II
Year:
2007

Citing 1
Cited 1

Co-Constructing Non-Mutual Realities: Delay-Generated Trouble in Distributed Interaction

Computer Supported Cooperative Work

Visual feedback to reduce influence of delay on video chatting

HCII'11 Proceedings of the 1st international conference on Human interface and the management of information: interacting with information - Volume Part II

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Abstract

Voice chat system is one of the most popular communication systems using computer networks. There is considerable delay to transfer the sender's voice to the receiver on usual voice chat system. The message transfer delay often causes unintentional interruptions and makes participants of the system feel confused. It is considered that such negative effects occur because participants can't know the status of their voice playback in remote site. In this paper, two types of remote status monitoring systems are introduced to reduce unintentional interruptions and confused feeling. Then, it is confirmed experimentally that these systems were effective to reduce these problems.