Knowledge discovery in databases: an overview
AI Magazine
Numerical recipes in C (2nd ed.): the art of scientific computing
Numerical recipes in C (2nd ed.): the art of scientific computing
Foundations of statistical natural language processing
Foundations of statistical natural language processing
Data mining (Invited talk. Abstract only): crossing the Chasm
KDD '99 Proceedings of the fifth ACM SIGKDD international conference on Knowledge discovery and data mining
Mining the most interesting rules
KDD '99 Proceedings of the fifth ACM SIGKDD international conference on Knowledge discovery and data mining
Modern Information Retrieval
Interactive methods for taxonomy editing and validation
Proceedings of the eleventh international conference on Information and knowledge management
Feature Weighting in k-Means Clustering
Machine Learning
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IBM Systems Journal
Information Retrieval: Algorithms and Heuristics (The Kluwer International Series on Information Retrieval)
Introduction to Data Mining, (First Edition)
Introduction to Data Mining, (First Edition)
Generating and Browsing Multiple Taxonomies Over a Document Collection
Journal of Management Information Systems
Leveraging Sentiment Analysis for Topic Detection
WI-IAT '08 Proceedings of the 2008 IEEE/WIC/ACM International Conference on Web Intelligence and Intelligent Agent Technology - Volume 01
COBRA --- A Visualization Solution to Monitor and Analyze Consumer Generated Medias
Proceedings of the Symposium on Human Interface 2009 on Human Interface and the Management of Information. Information and Interaction. Part II: Held as part of HCI International 2009
Knowledge sciences in services automation: integration models and perspectives for service centers
CASE'09 Proceedings of the fifth annual IEEE international conference on Automation science and engineering
Leveraging sentiment analysis for topic detection
Web Intelligence and Agent Systems
A CRM system for social media: challenges and experiences
Proceedings of the 22nd international conference on World Wide Web
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Today's businesses increasingly rely on vast amount of information. Yet effective use of information is becoming more and more difficult. This paper describes a general purpose analytics solution, "Business Insights Workbench" (BIW), which embeds two major classes of information analytics techniques and a unique set of visualizations to mine the available information and uncover critical business insights and enhance business performance. The two major classes of analytics technologies include the "taxonomy" analysis and the "relationship" analysis to facilitate understanding and detection of hidden concepts and patterns buried in the information respectively. The BIW technologies have been successfully applied in many application domains, e.g., Customer Relationship Management (CRM) for customer satisfaction analysis, Intellectual Property (IP) for patent portfolio analysis and licensee identification, and Healthcare Life-sciences (HCLS) for facilitating drug discovery by identifying the relationships among chemicals, DNA, proteins, drugs, and diseases. We show some BIW sample applications in this paper.