Selective Sampling Using the Query by Committee Algorithm
Machine Learning
The use of MMR, diversity-based reranking for reordering documents and producing summaries
Proceedings of the 21st annual international ACM SIGIR conference on Research and development in information retrieval
Building a Case-Based Help Desk Application
IEEE Expert: Intelligent Systems and Their Applications
Employing EM and Pool-Based Active Learning for Text Classification
ICML '98 Proceedings of the Fifteenth International Conference on Machine Learning
Beyond independent relevance: methods and evaluation metrics for subtopic retrieval
Proceedings of the 26th annual international ACM SIGIR conference on Research and development in informaion retrieval
Gatekeepers and Referrals in Services
Management Science
Commissioned Paper: Telephone Call Centers: Tutorial, Review, and Research Prospects
Manufacturing & Service Operations Management
Service systems, service scientists, SSME, and innovation
Communications of the ACM - Services science
VLDB '02 Proceedings of the 28th international conference on Very Large Data Bases
Semi-supervised Clustering Using Bayesian Regularization
ICDMW '07 Proceedings of the Seventh IEEE International Conference on Data Mining Workshops
A bayesian logistic regression model for active relevance feedback
Proceedings of the 31st annual international ACM SIGIR conference on Research and development in information retrieval
A new probabilistic retrieval model based on the dirichlet compound multinomial distribution
Proceedings of the 31st annual international ACM SIGIR conference on Research and development in information retrieval
Proceedings of the 14th ACM SIGKDD international conference on Knowledge discovery and data mining
Active relevance feedback for difficult queries
Proceedings of the 17th ACM conference on Information and knowledge management
Active learning with statistical models
Journal of Artificial Intelligence Research
Business insights workbench: an interactive insights discovery solution
Proceedings of the 2007 conference on Human interface: Part II
Hierarchical service analytics for improving productivity in an enterprise service center
CIKM '10 Proceedings of the 19th ACM international conference on Information and knowledge management
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We provide an automation perspective on modeling knowledge services. We consider a service center as the atomic unit for building networks of enterprises, suppliers, and customers. We provide an approach to integrate knowledge and resource management in service centers. We describe specific models and solutions for optimized information and knowledge retrieval, relevance feedback and active learning and associated performance results. We also outline an approach for incorporating topic detection, context, social networks and collaboration, and combined document and expert ranking/identification. We also sketch an approach for combining knowledge retrieval with system resource optimization of the service engineers and experts to provide optimized responsiveness.