User and task analysis for interface design
User and task analysis for interface design
The usability engineering lifecycle: a practitioner's handbook for user interface design
The usability engineering lifecycle: a practitioner's handbook for user interface design
UAHCI'11 Proceedings of the 6th international conference on Universal access in human-computer interaction: applications and services - Volume Part IV
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In this article, we will review the procedures and techniques used to significantly improve the ease of use of enterprise software applications in the framework of a small company with limited resources. We will present the achievements and lessons learned from applying these techniques to the development process at Tumbleweed Communications, a moderate-sized Silicon Valley company that builds secure messaging applications for enterprises. We will conclude by showing examples of screens before and after implementing our user-centered design approach.